The Covid-19 pandemic provides a clear example of how product teams need to stay alert to changing ethical situations to maintain product integrity.
Tinder – like all other dating apps – makes it possible for users to connect with new people online and then organise dates in person.
However, during the Covid-19 pandemic, meeting others in person comes with unusual new risks. Moreover, through 2020 it would often be against government guidance and local regulations for users to meet each other in person.
Given that Tinder’s core affordance is helping users to meet each other, safety should be considered a critical value for the product.
On that basis, when in-life encounters become either unsafe, not advised or even illegal, Tinder has a responsibility to take steps to encourage users reduce their real-life encounters.
These steps could include communicating the public guidance to users, or, engaging users with better ways of keeping the encounter digital.
The product ethics requirement could be as follows:
Product Ethics Requirement: To maintain the safety of our community during the Covid-19 pandemic, we must recommend, and even motivate, users to keep the chat online.
Tinder did, in fact, take steps like these through 2020.
The app advised users to keep encounters online early on in the pandemic.
Tinder then went on to allow global matches to all users (normally only available to premium users) and introduce video call chemistry checks within the app.
Furthermore, new digital interactive experiences were introduced – such as an apocalypse-themed Saturday Swipe Night – which was likely devised to engage users during lockdowns.
Tinder and its reaction to Covid-19 is a case study of a product demonstrating its integrity, through reacting to a new moral situation in accordance with the ethical value of safety, while also maintaining the desirability of the experience.
Of course, there are other ethical factors at play with an app like Tinder, which are not covered in this example, such as:
- Transparency & the algorithmic rating of users
- Community & the risk of offensive behaviours
- Wellbeing & the prevalence of digital addiction
As an example of a product ethics analysis, the different ethical factors of Tinder are shown in the canvas using a Miro board, below. The theme of Covid-19 and the resulting product ethics requirement, discussed in this post, is highlighted.